Comments on: A Thank You from Ron Herman Malibu - Customer Experience at it’s finest http://sarahmcarr.com/customer-experience/a-thank-you-from-ron-herman-malibu-customer-experience-at-its-finest Ramblings from a Social, Zealous, Fashion Loving San Diego Chick. Sat, 11 Feb 2012 00:00:44 +0000 http://wordpress.org/?v=2.6.1 By: Mere Rhetoric http://sarahmcarr.com/customer-experience/a-thank-you-from-ron-herman-malibu-customer-experience-at-its-finest#comment-677 Mere Rhetoric Fri, 16 Jan 2009 22:47:24 +0000 http://sarahmcarr.com/?p=159#comment-677 Did they include a number to reach them? I have been trying to contact their Customer Service regarding an order, but my emails are ignored and their phone number (1-866-654-4577) just yields me a "We're sorry, your call can not be completed as dialed. Please check the number and dial again." I'm hoping to enjoy the same amazing CS that you have received, but I need to be able to reach them! Did they include a number to reach them?

I have been trying to contact their Customer Service regarding an order, but my emails are ignored and their phone number (1-866-654-4577) just yields me a “We’re sorry, your call can not be completed as dialed. Please check the number and dial again.”

I’m hoping to enjoy the same amazing CS that you have received, but I need to be able to reach them!

]]> By: Sarah Carr http://sarahmcarr.com/customer-experience/a-thank-you-from-ron-herman-malibu-customer-experience-at-its-finest#comment-495 Sarah Carr Wed, 22 Oct 2008 02:17:12 +0000 http://sarahmcarr.com/?p=159#comment-495 Thanks for the wonderful comments! @ Becky Carroll - I definitely agree that in this market companies need to take better notice of those customers spending their hard-earned money WHERE they want. I don't have to spend my money anywhere - those stores should feel privileged right? :) @ Sarah - I have bought high-end designer products like Chanel, Coach, Prada, Marc Jacobs, and more but have never received a thank you card. Never. And it shouldn't matter how high end the purchase is. That's totally besides the point. Customers are entitled to stellar treatment - like I said before, I can spend my money WHERE ever I want the retailer should feel privileged. @ MLRebecca - Love to see you're so pumped about this post! :) It's really a great store and definitely let me know how your experience goes if you ever make it to Malibu. @ Ryan Kazinec - Great story!! What a difference a wonderful experience makes! I only hope that same experience happens to my future husband. So amazing and thanks for sharing. Thanks for the wonderful comments!

@ Becky Carroll - I definitely agree that in this market companies need to take better notice of those customers spending their hard-earned money WHERE they want. I don’t have to spend my money anywhere - those stores should feel privileged right? :)
@ Sarah - I have bought high-end designer products like Chanel, Coach, Prada, Marc Jacobs, and more but have never received a thank you card. Never. And it shouldn’t matter how high end the purchase is. That’s totally besides the point. Customers are entitled to stellar treatment - like I said before, I can spend my money WHERE ever I want the retailer should feel privileged.

@ MLRebecca - Love to see you’re so pumped about this post! :) It’s really a great store and definitely let me know how your experience goes if you ever make it to Malibu.

@ Ryan Kazinec - Great story!! What a difference a wonderful experience makes! I only hope that same experience happens to my future husband. So amazing and thanks for sharing.

]]> By: Ryan Kazinec http://sarahmcarr.com/customer-experience/a-thank-you-from-ron-herman-malibu-customer-experience-at-its-finest#comment-494 Ryan Kazinec Tue, 21 Oct 2008 23:12:20 +0000 http://sarahmcarr.com/?p=159#comment-494 Sarah, It's amazing how a little bit of respect and personal attention goes so far. I can only think of one place of business that's given me a similar level of service. About four years ago I was in the market for a diamond ring to persuade my beautiful girlfriend to put up with me for the rest of her life. From the second I walked into Helzberg Diamonds in Knoxville I was treated with the utmost respect by an employee named Amanda. Since my initial visit I have received hand written cards on our anniversaries and stellar customer service every time I walk into the store or call on the phone. In a strange way this sort of coincides with a previous post of yours, "Word of Mouth Conquers All" only in this situation word of mouth increases sales. It's a no brainer, be genuine and kind to your customers and they will return the favor with future purchases and additional customers through word of mouth. Sarah,
It’s amazing how a little bit of respect and personal attention goes so far. I can only think of one place of business that’s given me a similar level of service. About four years ago I was in the market for a diamond ring to persuade my beautiful girlfriend to put up with me for the rest of her life. From the second I walked into Helzberg Diamonds in Knoxville I was treated with the utmost respect by an employee named Amanda. Since my initial visit I have received hand written cards on our anniversaries and stellar customer service every time I walk into the store or call on the phone.
In a strange way this sort of coincides with a previous post of yours, “Word of Mouth Conquers All” only in this situation word of mouth increases sales. It’s a no brainer, be genuine and kind to your customers and they will return the favor with future purchases and additional customers through word of mouth.

]]> By: MLRebecca http://sarahmcarr.com/customer-experience/a-thank-you-from-ron-herman-malibu-customer-experience-at-its-finest#comment-493 MLRebecca Tue, 21 Oct 2008 17:15:55 +0000 http://sarahmcarr.com/?p=159#comment-493 I am curious to see what your new purchase looks like. I am really impressed with the level of customer service at Ron Herman. I believe that's what customer service should be like at every company. Great post, Sarah! Thanks for the recommendation! I will definitely stop by this place if I'm ever in the area! I am curious to see what your new purchase looks like. I am really impressed with the level of customer service at Ron Herman. I believe that’s what customer service should be like at every company. Great post, Sarah! Thanks for the recommendation! I will definitely stop by this place if I’m ever in the area!

]]> By: Sarah http://sarahmcarr.com/customer-experience/a-thank-you-from-ron-herman-malibu-customer-experience-at-its-finest#comment-490 Sarah Tue, 21 Oct 2008 04:27:42 +0000 http://sarahmcarr.com/?p=159#comment-490 I stumbled this site but I just wanted to inform you that it is actually a pretty common practice in luxury stores to receive hand written thank you letters. All the big chains do it as well. I've received them from Kate Spade to Chanel. The only luxury retailer that I have not received a handwritten thank you from is Carolina Herrera when I purchased a bag from her store. I agree with you though it is a really nice touch. I stumbled this site but I just wanted to inform you that it is actually a pretty common practice in luxury stores to receive hand written thank you letters. All the big chains do it as well. I’ve received them from Kate Spade to Chanel. The only luxury retailer that I have not received a handwritten thank you from is Carolina Herrera when I purchased a bag from her store. I agree with you though it is a really nice touch.

]]> By: Becky Carroll http://sarahmcarr.com/customer-experience/a-thank-you-from-ron-herman-malibu-customer-experience-at-its-finest#comment-489 Becky Carroll Tue, 21 Oct 2008 03:49:43 +0000 http://sarahmcarr.com/?p=159#comment-489 There is nothing like a hand-written thank you note to let your customers know that you really are appreciative of their business! In this economy, it makes a lot of sense to give great customer service before, during, and after the sale. Thanks for sharing this story. You rock! :) There is nothing like a hand-written thank you note to let your customers know that you really are appreciative of their business! In this economy, it makes a lot of sense to give great customer service before, during, and after the sale. Thanks for sharing this story. You rock! :)

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